§164.530(d)(1) Standard: Complaints to the covered entity. A covered entity must provide a process for individuals to make complaints concerning the covered entity’s policies and procedures required by this subpart and subpart D of this part or its compliance with such policies and procedures or the requirements of this subpart or subpart D of this part.

Audit Inquiry

Does the covered entity have a process for individuals to make complaints, consistent with the requirements of the established performance criterion?

Obtain and review policies and procedures to determine how complaints are received, processed, and documented.